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Terms of Service

Last updated: October 2026

Plain-English terms for working with us.

These terms govern the services DigiLYT (“we”, “us”, “our”) provides through digilyt.com. By submitting the preview form, paying for a plan, or otherwise engaging us, you agree to these terms.

What we deliver

We design, build, host, and manage websites for small and medium businesses. Every plan includes design, development, hosting on Cloudflare, SSL, and ongoing uptime management. The deliverables for each plan are listed on the pricing section of our home page and on the What’s included page.

Timelines we publish (“live in about 5 minutes”) describe the automated build and start once you’ve submitted your completed brief. Go-live on your own custom domain additionally depends on DNS changes at your registrar propagating, which is outside our control.

Payments

  • Plans are paid through Razorpay (UPI, cards, netbanking, wallets). Prices are quoted in Indian Rupees by default; the site offers a USD view for convenience, and the displayed exchange is indicative. The charge processed by Razorpay is the INR amount.
  • Plans are billed monthly or yearly, as shown at checkout, and renew for the same period until you cancel — a monthly plan renews each month, and a yearly plan renews each year (we remind you before it is due). The price is flat: it never steps up at renewal, and hosting, SSL, and security updates are included while your plan is active. You can switch between plans from your dashboard; the new plan’s price applies from the switch.
  • You can cancel anytime. Your site returns to the free plan — it is never deleted — and you can pick a plan again whenever you’re ready.
  • We don’t take any commission on your sales. The Razorpay processing fees you pay on transactions go directly to Razorpay, not to us.
  • You are responsible for any taxes that apply in your jurisdiction. Where GST applies, it is included in the price displayed.
  • Domain registration is paid directly to your registrar at their rate. We do not charge a domain renewal fee.

Refunds

Refund terms live on the Refund page. In short: the preview is free, so there is nothing to refund if you don’t love it. A yearly plan is refunded in full if you cancel within 14 days of paying; on a monthly plan, your first month is refundable within 7 days. A domain name bought through us can’t be refunded, because once it is registered in your name it belongs to you. Outside those windows, past payments are final, but you can cancel anytime and your site returns to the free plan.

Ownership and licence

  • Your content — logos, photos, copy, product data, and anything else you provide remain yours.
  • Your site — once paid and delivered, the design and content built for your business are yours to use, in perpetuity, for that business.
  • Our tooling — the underlying frameworks, design system, and tooling we use to build and operate sites remain ours. You are granted a perpetual licence to use them as part of running your site with us.
  • Your domain — always registered in your name with your registrar. We never take ownership of it.

Hosting and acceptable use

Hosting is included with every plan — never billed separately — and runs on Cloudflare. You agree not to use a DigiLYT-hosted site for:

  • Anything illegal under Indian law
  • Spam, phishing, malware, or other abusive activity
  • Sale of goods or services that are prohibited or restricted
  • Infringement of anyone’s intellectual property

If we are notified of a violation we will reach out to you first. Persistent or severe violations may result in the site being taken offline.

Your responsibilities

  • Give us accurate information in your brief and reply to our design questions in a timely way.
  • Own the rights to any logos, images, or copy you supply us.
  • Keep your domain registration and any third-party accounts (such as Razorpay) in good standing.
  • For e-commerce plans, comply with the consumer-protection and tax laws that apply to the goods or services you sell.

Changes, support and fair use

Every plan includes the Studio editor, so you can change your own site as often as you like at no extra cost. On top of that, each plan includes a number of changes that our team makes for you. The full, plain-English version lives on the What’s included page; the parts that matter legally are these:

  • Changes made by our team — per site, per calendar month: Website 1, Online Store 2, Online Store + Payment Gateway 4. The free preview includes none. A change is one request about one thing on your site that can be done in the Studio editor or your store admin. Unused changes do not roll over. Requests beyond the allowance are queued for the following month, or you can upgrade your plan.
  • Turnaround — we aim to have each change ready for your review within 2 business days (Monday to Saturday, 10:00–19:00 IST). This is a target we work to, not a guarantee, and it is not backed by credits or refunds.
  • AI edits — the Studio editor includes an allowance of AI-assisted edits: free preview 20 (one-time), Website 100, Online Store 100, Online Store + Payment Gateway 250 per month. When the allowance is used up, manual editing and publishing continue to work.
  • Quoted work — anything outside the building blocks your site is made of (a new kind of section, a connection to another service) is quoted in writing first and never started without your written approval.
  • Not offered — some features are not available today; the current list is published on the What’s included page and may change as we build. Nothing on that list is part of any plan.
  • Rebuilding your site — if you ask us to build your site again from a new brief, the new version replaces the changes made since the previous build, yours and ours. We will confirm with you before doing this.
  • Your data — on request we provide a copy of your site content and order history; we aim to deliver it within 7 business days.
  • Fair use — the allowances above exist so we can serve every customer well. We may decline requests that are abusive, unlawful, or plainly outside what a plan includes, and will tell you why.

Uptime and support

We target 99.9% uptime on Cloudflare’s global network but do not offer a formal SLA credit. Maintenance is rare and announced in advance where possible. Support is provided from your dashboard and over email at info@digilyt.com, Monday to Saturday, 10:00–19:00 IST. That is our only support address.

Third parties

Some of what we do depends on third-party providers (Cloudflare for hosting, Razorpay for payments). Their own terms apply to the parts of the service they provide. We are not liable for outages, billing, or data-handling decisions of those providers.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or related to our services is limited to the amount you paid us for the plan in question. We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost customers, or lost data.

Termination

You can ask us to take your site offline or to hand off your content for export at any time. We may suspend or terminate service for violations of these terms or abuse. On termination we will, where possible, provide a copy of your site’s content for export.

Governing law

These terms are governed by the laws of India. Any dispute arising under them is subject to the exclusive jurisdiction of the competent courts in India.

Changes

We may update these terms. The date at the top of this page reflects the most recent revision. The terms in effect when you paid are the terms that apply to that order.

Contact

Questions? Email info@digilyt.com.

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