Refund Policy
Last updated: October 2026
Free preview first. Then a simple promise: a yearly plan is refunded in full if you cancel within 14 days, and a monthly plan’s first month within 7 days.
Here’s how it works. Your website or store is built and live at its own address before you pay anything. If you love it, you pick a monthly or a yearly plan, and it renews for the same period until you cancel. If you change your mind early on, we give your money back — and you can cancel anytime after that, with your site returning to the free plan.
The preview is free
We build you a real, working site within minutes of your form (online stores can take a little longer). No payment is required at this stage. If you don’t like what you see, you owe us nothing and there is nothing to refund.
Yearly plans: full refund within 14 days
A yearly plan covers twelve months in one payment and renews each year at the same price — we remind you before it is due. If you change your mind, cancel within 14 days of paying and we refund the payment in full. No questions asked, and your site stays live on its free address.
Monthly plans: first month refundable within 7 days
A monthly plan renews every month at the same price, and you can cancel anytime. Your first monthly payment —including the introductory first month — is refundable in full within 7 days. After that, a month you have paid for runs to its end, and cancelling simply stops the next payment.
Domain names are yours to keep
If you buy a domain name through DigiLYT, it is registered in your name and belongs to you from that moment — a registration can’t be undone once it is made. For that reason, the domain part of a payment can’t be refunded, even when the rest of your plan is. The domain stays yours to keep, and you can point it wherever you like.
After the refund window
Once the window has passed, payments already made are final —but you are never locked in. Cancel from your dashboard at any time and no further payment is taken. Your store returns to the free plan — nothing is deleted, your address stays the same, and you can pick a plan again whenever you like.
Changes made by our team stay included while your plan is active (the monthly allowance is on the What’s included page), and you can make unlimited changes yourself, free, in the Studio editor at any time.
How to request a refund
From your dashboard, open Billing and choose Request refund on the payment. Prefer email? Write to info@digilyt.com within the refund window and include:
- The name and email used for the order
- The plan you chose and the payment reference ID
- A short note on what isn’t working for you (optional)
How long it takes
Approved refunds are processed through Razorpay within 5–7 business days. Depending on your bank, it may take another 3–5 business days to appear in your account. We send you the refund reference ID as soon as it is issued.
What isn’t refundable
- Domain names bought through DigiLYT — once registered, the domain is yours to keep.
- Payments outside the refund window — more than 14 days after a yearly payment, or after the first 7 days of a monthly plan. Cancel anytime to stop future payments.
- Razorpay processing fees — fees that Razorpay charges on the original transaction are not refundable.
- Add-ons already delivered — one-off items (custom content, additional integrations) paid for and delivered are final.
Changes
We may update this policy. The date at the top of this page reflects the most recent revision. The policy in effect when you paid is the one that applies to your order.